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or send us an e-mail: help@thedbstyle.com

 

CUSTOMER CARE

Make sure to look over our FAQ section below, it might have the answer to your question. If you require assistance for a topic not discussed in our frequently asked questions please fill out the form below and we will get back to you as soon as possible. 

 

Have any questions or concerns? 

We’re always ready to help!

Please fill out this form.

FAQ

How do I return an item?

 

  1. Submit a return form here and we will send you a return label via e-mail. Please allow 2-3 business days.

  2. Post if off. Make sure you keep your proof of postage! You can then track them as they make their way back to us.

  3. Your return arrives back. Our team will make sure all is in order and authorize your refund - this could take us up to 3 business days once it arrives back in our warehouse.

  4. Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

 

What is your returns policy?

 

Returns from the USA are absolutely FREE!

We're sorry things didn't work out for you, but here's the good news: you get 30 days to return your items starting from the date of delivery.

How do I track my order?

 

You will be provided with a shipment tracking id at the time of your purchase. This can later be used to track your package

 

What are your delivery options?

We have 2 flat rate delivery fees:

  • Standard Shipping $5.99 (5-7 Business Days)

  • Express Shipping $10.99 (2-3 Business Days)

Do you provide International delivery?

 

Unfortunately. at this time we only provide delivery within the USA.